Refund Policy | Delivery Information | Booze Buddy
How does Booze Buddy work?
Easy as pie. Once you order your drinks through boozebuddy.ca, your order will be sent through to the Licensed Delivery Vendor that works with us. They will pick up your order, and deliver it right to your door! At this point you've already paid through the site, and all you will have to do is provide your ID at the door. Don’t forget to tip your driver :).
Where is Booze Buddy available?
Booze Buddy currently delivers to Ottawa, London, Sarnia and Chatham, Ontario. If thats not where you happen to live, don’t sweat it – big expansion plans are in the works.
How long does it take to deliver?
As quickly as possible. Our Licensed Delivery Vendor generally completes deliveries within one hour of purchase. Delivery times may fluctuate depending on the day of the week, time, etc.
Is ID required?
A valid government-issued photo ID must be presented upon delivery in order to receive your order. If the order recipient is not over 19 years of age, the products purchased will be returned to the retailer. In this circumstance, you will be refunded the full order value, less the delivery charge.
How much does it cost to order?
Booze Buddy charges a flat $7.99 delivery fee . We include a Service Fee on the order total, this helps us to continue providing the best service possible and grow our reach! All tips go directly to the hardworking drivers who make your orders possible!
We are currently working with the hours of operation of the LCBO locations in the cities where we provide service. The general hours are below but may be impacted by COVID regulations.
Monday – Saturday: 11am – 9pm
Sunday: 12pm – 5pm
Who do I contact when I have an issue with my order?
Please feel free to email: firstname.lastname@example.org
Or message us on Facebook for general inquiries!
Refund Policy & Order Changes
If you need to cancel your order, please email email@example.com as soon as possible indicating your cancellation. If the driver has not yet acted on the delivery, you will not incur any cancellation fees. If you wish to make a change to your order, please cancel your previous order, resubmit a new one, and contact firstname.lastname@example.org so we may refund you for your previous order. If the driver has already acted on the initial order, cancellation fees may apply.
What if the item I ordered is out of stock?
Booze Buddy makes a commercially reasonable effort to keep accurate inventory information, though if a product happens to be out of stock, our Licensed Delivery Vendor will contact you using the phone number you provided at checkout to adjust your order to your preference.
Who can accept my order?
Anyone at the residential house unit, apartment etc. can accept your order if they are over 19 years of age. The individual who accepts the order will of course be ID’d at the time of delivery.
What happens if I miss my Order?
It is our policy to return all missed deliveries to the retailer. In this circumstance, you will be refunded the total of your order, less the delivery fee. The delivery fee will still stand so the driver does not suffer a loss for the delivery that has already been completed.