Frequently Asked Questions | FAQ | Booze Buddy

Do you have any questions about how Booze Buddy works?

No sweat! Check out our FAQ for answers to some of the commonly asked questions about our services.

Where is Booze Buddy available?

Booze Buddy currently offers alcohol delivery in Ottawa, London, Sarnia and Chatham Ontario. If thats not where you happen to live, don’t sweat it – big expansion plans are on the horizon. Visit our Cities page to see where we plan to set up shop next.

How long does it take to deliver?

As quickly as possible. Our Licensed Delivery Vendor generally completes deliveries within one hour of purchase. Delivery times may fluctuate depending on the day of the week, time, etc.

Is ID required?

A valid government-issued photo ID must be presented upon delivery in order to receive your order. If the order recipient is not over 19 years of age, the products purchased will be returned to the retailer. In this circumstance, you will be refunded the full order value, less the delivery charge.

How much does it cost to order?

Booze Buddy charges a flat $7.99 delivery fee. We also include a Service Fee on the order total, this helps us to continue providing the best service possible and grow our reach! All tips go directly to the hardworking drivers who make your orders possible!

Operating hours?

We are currently working with the hours of operation of the LCBOs in the Ontario cities we serve. Generally the hours are as follows though COVID 19 changes may impact this.

Monday – Saturday: 11am – 9pm

Sunday: 12pm – 5pm

Who do I contact when I have an issue with my order?

Please feel free to email: help@boozebuddy.ca

Or message us on Facebook or Instagram for general inquiries!

How do I cancel or make changes to my order?

If you need to cancel your order, please email help@boozebuddy.ca as soon as possible indicating your cancellation. If the driver has not yet acted on the delivery, you will not incur any cancellation fees. If you wish to make a change to your order, please cancel your previous order, resubmit a new one, and contact help@boozebuddy.ca so we may refund you for your previous order. If the driver has already acted on the initial order, cancellation fees may apply.

What if the item I ordered is out of stock?

Booze Buddy makes a commercially reasonable effort to keep accurate inventory information, though if a product happens to be out of stock, our Licensed Delivery Vendor will contact you using the phone number you provided at checkout to adjust your order to your preference.

Who can accept my order?

Anyone at the residential house unit, apartment etc. can accept your order if they are over 19 years of age. The individual who accepts the order will of course be ID’d at the time of delivery.

What happens if I miss my Order?

It is our policy to return all missed deliveries to the retailer. In this circumstance, you will be refunded the total of your order, less the delivery fee. The delivery fee will still stand so the driver does not suffer a loss for the delivery that has already been completed.

Where can I learn about special promotions, events, etc?

Sauce us a follow on our Facebook page our Instagram, and LinkedIn !


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